Privacy Policy

01

Overview

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively referred to as the "Services").

02

Information We Collect

Information You Provide

• Account information: Name, email address, and password when you create an account
• Purchase information: Billing address, shipping address, and payment details (processed securely via Stripe)
• Communications: Messages you send to us, reviews you submit, and newsletter subscriptions
• Profile information: Preferences, wishlist items, and order history

Information Collected Automatically

• Usage data: Pages visited, time spent, links clicked, and referring URLs
• Device information: IP address, browser type, operating system, and device identifiers
• Transaction data: Purchase history and browsing behaviour on our platform
• Cookie data: See our Cookie Policy for full details

03

How We Use Your Data

We use the information we collect to:

• Process and fulfil your orders, including coordination with our fulfilment partners
• Send transactional emails (order confirmations, shipping updates, receipts)
• Provide customer support and respond to your inquiries
• Personalise your shopping experience and product recommendations
• Send marketing communications (with your consent, which you can withdraw at any time)
• Analyse usage patterns to improve our products and services
• Detect and prevent fraud and other illegal activities
• Comply with legal obligations

We do not sell your personal information to third parties for their own marketing purposes.

04

Sharing Information

We may share your information with the following categories of third parties:

Service Providers

• Stripe: Payment processing — your card data never touches our servers
• CJDropshipping: Order fulfilment and shipping logistics
• Email providers: For transactional and marketing communications
• Analytics providers: To understand how our service is used

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Velour, our customers, or others.

Business Transfers

If Velouris involved in a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

05

Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include essential cookies required for the site to function, preference cookies that remember your settings, and analytics cookies that help us understand usage.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect your ability to use some features of our site.

For full details, please read our Cookie Policy.

06

Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular security assessments and vulnerability testing
• Limited access controls — only authorised personnel can access personal data

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach that affects your data as required by applicable law.

07

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing emails at any time via the link in each email
• Restriction: Request that we limit how we process your data

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

08

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account data is retained for the duration of your account and for a reasonable period thereafter
• Order and transaction records are retained for 7 years for tax and legal compliance
• Marketing preferences are retained until you withdraw consent
• Support communications are retained for 3 years

09

Children's Privacy

Velouris not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately.

10

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify registered users by email
• Display a prominent notice on our website for a reasonable period

Your continued use of Velourafter changes become effective constitutes your acceptance of the updated policy.

11

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: